We collect what we need.

In plain English

HitCreate is a portfolio brand of FYI United Group Pty Ltd (ACN 665 393 546), based on the Gold Coast, Australia. This page tells you what we collect, why, who can see it, and how to get it deleted.

What we collect

• When you run an audit — the URL you submit, the timestamp, and the audit result. We do not store your email unless you request the PDF.
• When you contact us — your name, email, and message. Stored only as long as we need to reply.
• When you sign up for a tier — billing details (handled by Stripe), account email, brand metadata you provide.
• Standard server logs — IP, user agent, request path. Retained 30 days, then rotated.

What we don't do

• Sell your data. Ever.
• Track you across the web with third-party advertising pixels.
• Send marketing email without explicit opt-in.
• Train shared AI models on your private brand or customer data.

Where it lives

Production data lives on our own hardware in Hetzner Singapore by default. AU-residency hosting (NextDC Brisbane) is available for sovereignty-sensitive engagements. We use Resend for transactional email, Stripe for billing, Supabase Cloud Sydney for app database. Everything is encrypted in transit and at rest.

Take your data with you

Built so you can leave. Every primitive ships with a public export schema. Your contacts, replies, brand.json, audit history — all yours, exportable in one command. Cancel any time, no exit fees, no "talk to retention."

Want everything deleted? Email [email protected]. We action deletion within 30 days and confirm in writing.

Automated decision-making

Per the Australian Privacy Act 2024, any tier or scoring logic in our audit tool is automated decision-making that affects you. The scoring rubric is published, the dimension catalogue is open, and any score we generate can be reviewed and overridden by a human on request.

Contact

Privacy questions: [email protected]
Anything else: [email protected]
Mail: FYI United Group Pty Ltd, Gold Coast, Queensland, Australia. ACN 665 393 546.

You also have the right to complain to the Office of the Australian Information Commissioner if you don't think we're handling your data correctly.